Terms & Conditions

2. Eligibility and Offer Details

2.1 Complimentary Service Eligibility: a) Valid only for India-issued eligible Visa Infinite Credit Card holders in good standing. b) Cardholder must have eligible minimum international card present spends of $1000 in the past 12 months preceding the date of booking. Visa reserves right to change eligibility requirement based on its sole discretion c) Eligible spends to include only face-to-face (card present transactions only), excluding cash advances, balance transfers, and disputed transactions. d) Complimentary offer is valid only for international meet & greet service (Departure / Arrivals) at participating airports within India only. e) Limited to one complimentary visit per calendar year, as communicated in the offer details. This limit is subject to change at Visa's discretion. f) Unused complimentary visits do not carry over to the next calendar year. g) In case of cancellation, the T&Cs will be applicable as per standard policies detailed in section 6 below.

2.2 Paid Service with Discount: a) All eligible Visa cardholders can avail a flat 10% discount while booking the Services. b) Discount is applicable on the base price and surcharge/express fare (if applicable) of the service, excluding taxes, and other applicable fees. c) The booking must be completed using the valid promo code available on the portal, to avail the discount. d) The discount cannot be combined with any other offer, promotion, or discount unless explicitly stated. e) In case of partial/complete cancellation, the T&Cs will be applicable as per the standard policies detailed in Section 5 below.

2.3 Complimentary + Paid Service: a) Eligibility for complimentary service as per section 2.1. b) Additional travelers added to the same booking may be charged to the cardholder with a flat 10% discount on the base price and surcharge/express fare (if applicable). c) The complimentary portion of the booking is subject to the terms of section 2.1, while the paid portion is subject to the terms of section 2.2. d) There is no case of partial cancellation, the entire booking will be cancelled. e) In case of complete cancellation, the T&Cs will be applicable as per standard policies detailed in Section 6 below.

3. Adani’s and Visa's Role

3.1 The Services are facilitated by Adani Digital Labs Pvt Limited ("Adani"). Adani is an independent contractor and not an agent or employee of Visa.

3.2 Visa's role is strictly limited to: a) Facilitating the offer for eligible cardholders through the designated booking portal. b) Commercial agreement with Adani for the complimentary/discounted visits, if applicable, based on the agreed terms between Visa and Adani. c) Promoting the Services and offer to eligible cardholders. d) Setting the eligibility criteria for the offer.

3.3 Visa and Adani is not responsible for the delivery, quality, safety, or any other aspect of the services provided by Service Providers. This includes but is not limited to a) The conduct of Service Provider's employees or agents. b) The accuracy of any information provided by the Service Provider. c) Any changes to the Services made by Service Provider or the participating airports. d) Any loss, damage, or inconvenience suffered by the Cardholder as a result of using the Services,

3.4 Cardholders acknowledge that Visa does not operate, control, or endorse any information, products, or services provided by Adani beyond the limited role defined in this section.

4. Booking and Service Terms

4.1 Cardholders must use the Portal to book the Services. Bookings made through other channels will not be eligible for the Visa cardholder benefits.

4.2 All services are subject to availability, Visa terms & conditions, and Adani's terms and conditions, which may be updated from time to time without prior notice.

4.3 Services are also subject to individual airport and/or individual Service Provider’s terms and conditions, which may vary and are subject to change without notice. Cardholders are advised to review the specific airport terms before making a booking.

4.4 Cardholders are responsible for providing accurate and complete information during the booking process, including but not limited to: a) Full names as they appear on travel documents b) Flight details including airline, flight number, and arrival/departure times c) Valid contact information including phone number and email address d) Passport Number e) Age f) Nationality

4.4 Cardholders are responsible for providing accurate and complete information during the booking process, including but not limited to: a) Full names as they appear on travel documents b) Flight details including airline, flight number, and arrival/departure times c) Valid contact information including phone number and email address d) Passport Number e) Age f) Nationality

4.5 Confirmation of booking is subject to: a) Verification of the cardholder's eligibility b) Accuracy of the information provided c) Availability of the Services at the requested time d) Receipt of full payment for paid services, if applicable

4.6 Bookings should be made up to 48 hours in advance of the intended service time, unless otherwise specified for certain airports or services as services are subject to availability. Please refer to the below individual airport specific T&Cs for exact details.

4.7 Cardholders shall receive the Guest Service Officer details 4-8 hours prior to the service time

5. Conditions of service for Cardholders who have booked a Service through Portal (“Guests”)

Performance of Services to Guests by Service Providers at the Airports shall be subject to following conditions:

5.1 Guest(s) shall identify himself/herself to the Guest Service Officer (GSO) by presenting valid government issued photo identity cards and acknowledgement/confirmation number for the booked Service at the scheduled mentioned time on service confirmation voucher on arrival at Airport.

5.2 Guests to ensure the identity of GSO by verifying valid identity card issued by Service Providers.

5.3 Guest(s) shall be solely responsible for compliance with all governmental regulations upon entry into and exit from Airports and ensuring that all required documents are in order and also comply with all conditions/requirements stipulated by Government of India and other relevant authorities and agencies in relation to such travel.

5.4 Service by Service Providers to Guest(s) shall be subject to written confirmation of Service and satisfactory completion of security checks, immigration checks and customs screening.

5.5 Duration of Service: The performance of Service will commence at the scheduled meeting time or the time of service as per the Service confirmation voucher. However, Service Providers at its sole discretion, may permit Guest(s) a window of 20 (twenty) minutes from the scheduled meeting time to avail the Service(s).

5.6 In case of any failure of Guest(s) to report on time at the meeting point or the time of service as per the Service confirmation Voucher, she/he shall be deemed as a No Show and the Service will not be assured.

5.7 For each unit of porter service, Baggage assistance will be provided to Guest(s) for upto 3 (three) units of check-in baggage. For the purpose of check-in baggage, the sum of the 3 (three) dimensions (length + breadth + height) must not exceed 62 (sixty two) inches or 158 (one hundred fifty eight) centimetres for each piece. Guest(s) shall provide the requirement of porter service during the Booking Process. Service Providers may accept the additional requirement of porter services on payment of additional charges on the spot, subject to the availability.

5.8 Delays and cancellations of Service by the Service Provider may result from factors beyond its control such as the accidents, governmental restrictions and other events of force majeure, the Service Provider’s liability shall be limited to re-performance of the cancelled service.

5.9 The Service Provider at all times shall reserve the right to withdraw the Service without assigning any reason and without further reference in case the Guest(s) is / are in breach of any Terms & Conditions of the Service.

5.10 Guest shall not use the Service or its reference for any unlawful or prohibited purposes.

5.11 The Service Provider at its sole discretion may decline to provide Service in case of any misconduct or any unlawful or prohibited activity by the Guest(s).

5.12 For all products and services provided by third parties (for example, limousine transfers, floral deliveries, hotels reservation or mobile sim card services etc.), the terms and conditions, cancellation and refund policies of such third party shall be applicable. The Service Provider and Adani shall not be liable to Guest(s) regarding any product and service provided by any third party.

5.13 The Service Provider and Adani shall not be liable for the consequences of any delay or for any loss, cost or expense incurred by Guest(s) as a result of the actions of any other party including without limitation the Airline, Customs and Immigration Authorities etc.

5.14 In relation to the Service, the Service Provider accepts no liability for any items left or disclaimed by the Guest(s) during the course and after providing the Service. Service Provider shall be liable for any shortfalls including gap in actual service delivery and guests’ expectations, performance of services by the final service provider.

5.15 By offering Services, the Service Provider does not accept any liability for damages, losses, or delays that may result on account of improper documents including without limitation possession of valid ticket, visa, passport or any other requirement in relation to entry, exist, length of stay, special permissions etc. as may be required for traveling through the Airports.

6. Cancellation, Rescheduling, and Refunds

6.1 Cancellation policies vary by airport and service type (complimentary, paid, or combination). Cardholders must refer to the specific policy provided in the table below and as governed by Adani and the concerned airport.

6.2 Reschedule feature is not available. Services can be cancelled and booked again by the cardholders as per their convenience. Accordingly, cancellation and booking policies covered in these T&Cs shall apply.

6.3 For complimentary bookings: a) Cancellations made before the stipulated deadline will not reduce the number of complimentary bookings available to the cardholder. b) No-shows or late cancellations may result in the forfeiture of the complimentary booking and may count towards the annual limit of complimentary visits.

6.4 For paid bookings: a) Refunds, if applicable, will be processed according to Adani's refund policy. b) Refunds may be subject to cancellation fees, which will be clearly communicated during the cancellation process. c) Refunds will be processed to the original payment method used for the booking. d) Processing of refunds may take up to 10 business days, depending on the issuing bank's policies.

6.5 Visa is not responsible for processing or facilitating any refunds. All refund requests must be directed to and handled by Adani.

6.6 In the event of flight cancellations or significant schedule changes: a) Cardholders must login to the (www.visameetandgreet.com) portal and make necessary changes to the schedule. b)Adani shall not be liable for any cancellations or delay by the flight operators. Adani is a facilitator of services and not liable to the customers for any cancellations or delay in service by the flight operators.

7. Visa's Limited Responsibility and Disclaimer

7.1 Visa's responsibility is strictly limited to commercial arrangement with Adani for the complimentary/discounted visits available to eligible cardholders, if applicable.

7.2 Visa expressly disclaims all liability related to, but not limited to: a) Quality of service provided by Adani. b) Refund concerns or disputes. c) Modifications in package inclusions or service offerings. d) Changes in airport or service terms & conditions. e) Any delays, cancellations, or issues related to flights or airport operations. f) Personal injury, property damage, or any other loss incurred while using the Services. g) Any dispute between the cardholder and Adani. h) Accuracy of any information provided by Adani or the airports. i) Any issues arising from the Cardholder's failure to comply with these terms and conditions. j) Any other aspect of the Services not explicitly stated as Visa's responsibility.

7.3 Cardholders acknowledge and agree that they are entering into a direct agreement with Adani for the provision of services, and Visa is not a party to this agreement.

7.4 To the maximum extent permitted by law, Visa disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Cardholder Responsibilities

8.1 Cardholders are responsible for: a) Providing accurate and legitimate details during the booking process. b) Complying with all governmental regulations, including but not limited to visa, passport, and customs requirements. c) Adhering to airport policies and security procedures. d) Complying with Adani's terms of service and any instructions provided by Adani's staff. e) Arriving at the designated meeting point at the scheduled time. f) Ensuring they have sufficient funds or credit limit for any paid services. g) Maintaining the confidentiality of their booking details and not sharing them with unauthorized parties.

8.2 Failure to meet these responsibilities may result in: a) Denial of service without refund or compensation. b) Additional charges for any extra services required as a result of the Cardholder's actions or omissions. c) Suspension or termination of the Cardholder's ability to use the Services in the future.

8.3 Cardholders agree to conduct themselves in a respectful and appropriate manner when interacting with Adani staff, Service Provider staff, airport personnel, and other travelers. Any abusive, threatening, or inappropriate behavior may result in immediate termination of the Services without refund.

9. Privacy and Data Protection

9.1 By using the Visa portal to book services, cardholders consent to the collection, use, and sharing of their personal information as necessary for the provision of services. Visa will process your personal information for checking eligibility, whilst Adani will process your personal information for fulfilling other aspects of the services. Data may be shared with relevant third parties, including Visa’s service providers managing this service, applicable airports where needed, other service providers engaged to provide the meet and greet service, and Visa data centres, and customer support personnel and others supporting this service, as appropriate.

9.2 Personal information collected may include, but is not limited to: a) Name, contact details, and payment information. b) Travel details including flight information. c) Special requests or requirements related to the Services.

9.3 Cardholders have the right to: a) Access their personal information held by Visa and Adani. b) Request correction of any inaccurate personal information. c) Request deletion of their personal information, subject to legal retention requirements. d) Object to the processing of their personal information for legitimate reasons. To exercise these rights, Cardholders should contact Adani's customer service or write to data protection officer at dataprotection@adanione.com.

9.4 For further details on how Visa may process cardholder information, please review the https://www.visa.co.in/legal/global-privacy-notice.html

10. Changes and Termination of Offer

10.1 Visa and Adani reserve the right to modify, suspend, or terminate this offer at any time without prior notice. This includes, but is not limited to a) Changing the number of complimentary visits available. b) Modifying the discount percentage for paid services. c) Altering the list of participating airports. d) Changing the eligibility criteria for complimentary services.

10.2 Any changes to these terms and conditions will be effective immediately upon posting on the Visa portal. Continued use of the Services after such changes constitutes acceptance of the modified terms.

10.3 Cardholders are advised to review the terms and conditions each time they book a service. It is the Cardholder's responsibility to stay informed about the current terms and conditions.

10.4 Visa may terminate a Cardholder's participation in this offer if: a) The Cardholder violates these terms and conditions. b) The Cardholder's account is no longer in good standing. c) Visa has reason to believe the Cardholder has engaged in fraudulent or abusive behavior related to the offer.

11. Intellectual Property

11.1 All intellectual property rights related to the Visa brand, including but not limited to trademarks, logos, and copyrights, remain the exclusive property of Visa.

11.2 All intellectual property rights related to Adani's services, including but not limited to trademarks, logos, and copyrights, remain the exclusive property of Adani.

11.3 Cardholders are not granted any rights to use Visa's or Adani's intellectual property without express written consent from the respective owner.

11.4 Any unauthorized use, reproduction, or distribution of Visa's or Adani's intellectual property may result in legal action.

12. Force Majeure

12.1 Neither Visa nor Adani shall be liable for any failure to perform their obligations where such failure is a result of a Force Majeure Event.

12.2 If a Force Majeure Event occurs, the party affected shall: a) Promptly notify the other party of the nature and extent of the Force Majeure Event. b) Use reasonable efforts to mitigate the effects of the Force Majeure Event. c) Resume performance of its obligations as soon as reasonably possible after the Force Majeure Event has ended.

12.3 If a Force Majeure Event continues for more than 30 days, either party may terminate the affected bookings without liability.

13. Governing Law and Jurisdiction

13.1 These terms and conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Any disputes arising from or related to these terms and conditions, or the Services shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

13.3 Cardholders agree to first attempt to resolve any disputes informally by contacting Adani's customer support service as per details mentioned in section 15. If the dispute cannot be resolved informally, the Cardholder may pursue their claim in accordance with this section.

14. Severability

14.1 If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

14.2 In such event, the parties shall negotiate in good faith to replace the invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that achieves, to the greatest extent possible, the original intent of the parties.

15. Limitation of Liability

15.1 To the fullest extent permitted by law, Visa's and Adani's total liability for any claim arising from or related to the Services shall not exceed the total amount paid by the cardholder for the specific service giving rise to the claim.

15.2 Neither Visa nor Adani shall be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Services, including but not limited to: a) Loss of profits, revenue, or anticipated savings. b) Loss of goodwill or reputation. c) Loss of data. d) Cost of procurement of substitute goods or services.

15.3 The limitations in this section apply regardless of the basis of liability, including negligence, breach of contract, or any other theory of legal liability.

15.4 Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to all Cardholders.

16. Indemnification

16.1 Cardholders agree to indemnify, defend, and hold harmless Visa, Adani, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in any way connected with: a) The Cardholder's use of the Services. b) The Cardholder's violation of these terms and conditions. c) The Cardholder's violation of any rights of a third party. d) The Cardholder's violation of any applicable laws, rules, or regulations.

16.2 Visa or Adani will provide notice to the Cardholder of any such claim, suit, or proceeding. Visa and Adani reserve the right to assume the exclusive defense and control of any matter subject to indemnification by the Cardholder, in which case the Cardholder agrees to cooperate with Visa and Adani in asserting any available defenses.

17. Communication

17.1 Cardholders agree to receive communications from Adani regarding the Services, including but not limited to: a) Booking initiation and confirmations. b) Cancellation initiation and confirmation. c) Service updates and changes. d) Surveys and feedback requests.

17.2 Communications may be sent via email, SMS, push notifications (if applicable), or through the portal.

17.3 Certain service-related communications, such as booking confirmations and critical updates, cannot be opted out of as long as the Cardholder uses the Services.

18. Customer Support Service

18.1 To address any query regarding the Platform or Services, VISA cardholders shall refer to the below support helpline:

Voice Helpline: 1800-572-111111

Email Support: partner.support@adani.com

• In case of email support, the TAT for response shall be 24 hours.
• In case of voice helpline, the TAT for response shall be made in 4 hours.
• Adani may update this from time to time based on their policies.

19. Feedback and Complaints

19.1 Cardholders may provide feedback or file complaints about the Services directly to Adani through the following channels: a) Adani's customer service email or phone number mentioned on the Portal. b) Adani will acknowledge receipt of feedback or complaints.

19.2 Visa is not responsible for handling or resolving any feedback or complaints related to the Services provided by Adani. However, Visa may, at its discretion, forward any feedback or complaints it receives to Adani for resolution.

19.3 Cardholders agree that before pursuing any legal action, they will attempt to resolve any disputes through Adani's complaint resolution process.

20. Third-Party Services

20.1 The Services may include or incorporate third-party services or products, such as meet & greet services, transportation services, lounge access, or concierge services. Use of such third-party services or products may be subject to additional terms and conditions.

20.2 Neither Visa nor Adani is responsible for any third-party services or products used in conjunction with the Services. This includes, but is not limited to a) The quality, deficiency or safety of third-party services or products. b) The accuracy of any information provided by third parties. c) Any loss, damage, or inconvenience resulting from the use of third-party services or products.

20.3 Cardholders acknowledge that they may be required to agree to separate terms and conditions when using third-party services or products.

20.4 Any issues or disputes related to third-party services or products should be addressed directly with the third-party provider.

21. Order of Precedence

21.1 In the event of any conflict or inconsistency between these Terms and Conditions and any other applicable terms, the order of precedence shall be as follows: a) Airport Terms and Conditions. b) Adani Terms and Conditions. c) Visa Terms and Conditions. d) Third Party terms and conditions.

21.2 To the extent that a conflict exists and cannot be resolved by applying the order of precedence, the more restrictive provision shall control.

21.3 If any provision of these Terms and Conditions conflicts with applicable law, the applicable law shall prevail, but only to the extent of the conflict.

22. Amendments and Waivers

22.1 These Terms and Conditions may be amended from time to time by Visa. Any amendments will be posted on the Visa portal and will be effective immediately upon posting.

22.2 Continued use of the Services after any amendments constitutes acceptance of the amended Terms and Conditions.

22.3 No waiver of any provision of these Terms and Conditions shall be deemed a further or continuing waiver of such provision or any other provision.

22. Amendments and Waivers

22.1 These Terms and Conditions may be amended from time to time by Visa. Any amendments will be posted on the Visa portal and will be effective immediately upon posting.

22.2 Continued use of the Services after any amendments constitutes acceptance of the amended Terms and Conditions.

22.3 No waiver of any provision of these Terms and Conditions shall be deemed a further or continuing waiver of such provision or any other provision.

23. Assignment

23.1 Cardholders may not assign or transfer their rights or obligations under these Terms and Conditions without prior written consent from Visa and Adani.

23.2 Visa and Adani may assign their rights and obligations under these Terms and Conditions to any affiliate, subsidiary, or successor in interest.

24. Entire Agreement

24.1 These Terms and Conditions, together with the Adani Terms and Conditions and applicable Airport Terms and Conditions, constitute the entire agreement between the Cardholder and Visa regarding the Services.

24.2 These Terms and Conditions supersede any prior agreements, understandings, or representations regarding the Services, whether written or oral.

25. Contact Information

25.1 For any questions or concerns regarding these Terms and Conditions or the Services, Cardholders may contact:

Adani Customer Service:

Voice Helpline: 1800-572-111111

Email Support: partner.support@adani.com

26. Acknowledgment

By using the Portal to book the Services, Cardholders acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Cardholders are advised to retain a copy of these Terms and Conditions for their records.

Schedule A

Cancellations and Refund policy applicable for Mumbai

Guest(s) if they wish to cancel their booking must:

• Raise the cancellation request over the Platform. The service booking will be cancelled, and refund process will be initiated, and necessary credit will be provided to the Guest(s) in case of paid booking subject to the deduction of applicable cancellation charges. Unless otherwise provided under specific service offerings from time to time, following charges (cancellation charges) shall be applicable on cancellation of services.

Note

a) For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount(Including taxes) utilised by the Guest(s) for making the booking.

b) Cancellation charges for Meet and Greet shall be subject to the applicable cancellation and refund policy(ies).

c) No refund will be made in case of the following:

1. Incorrect information about travel details of Guest(s) during the Booking Process.
2. No Shows.
3. Express charges.
4. Delayed/missed/cancelled flights;
5. Late arrival at the airport which results in denied check-in or boarding by the airlines;
6. In case of any misconduct or any unlawful or prohibited activity by the Guest(s).
7. On the discount availed by the Guest(s) during booking.

d) For each unit of porter service, Baggage assistance will be provided to Guest(s) for up to 3 (three) units of check-in baggage.

e) For the purpose of check-in baggage, the sum of the 3 (three) dimensions (length + breadth + height) must not exceed 62 (sixty-two) inches or 158 (one hundred fifty-eight) centimetres for each piece.

f) Service Provider may accept the additional requirement of porter services on payment of additional charges on the spot, subject to the availability.

Schedule B

Cancellations and Refund policy applicable for Jaipur, Ahmedabad, Lucknow, Guwahati, Thiruvananthapuram and Mangalore

Guest(s) if they wish to cancel their booking must:

• Raise the cancellation request over Platform. The service booking will be cancelled, and refund process will be initiated, and necessary credit will be provided to the Guest(s) in case of paid booking subject to the deduction of applicable cancellation charges. Unless otherwise provided under specific service offerings from time to time, following charges (cancellation charges) shall be applicable on cancellation of services.

Note

a) For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount(Including taxes) utilised by the Guest(s) for making the booking.

b) Cancellation charges for Meet and Greet shall be subject to the applicable cancellation and refund policy(ies).

c) No refund will be made in case of the following:

1. Incorrect information about travel details of Guest(s) during the Booking Process.
2. No Shows.
3. Express charges.
4. Delayed/missed/cancelled flights;
5. Late arrival at the airport which results in denied check-in or boarding by the airlines;
6. In case of any misconduct or any unlawful or prohibited activity by the Guest(s).
7. On the discount availed by the Guest(s) during booking.

d) For each unit of porter service, Baggage assistance will be provided to Guest(s) for up to 3 (three) units of check-in baggage.

e) For the purpose of check-in baggage, the sum of the 3 (three) dimensions (length + breadth + height) must not exceed 62 (sixty-two) inches or 158 (one hundred fifty-eight) centimetres for each piece.

f) Service Provider may accept the additional requirement of porter services on payment of additional charges on the spot, subject to the availability.

Schedule C

Cancellations and Refund policy applicable for Indira Gandhi International Airport (Delhi)

Silver, Gold Service

Elite

Terms & Conditions

a. For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid by the Guest(s).

b. Surcharge of INR 590 (AI) shall be applicable for any booking requests received within 12 hours of service time.

c. All rescheduling requests shall be subject to availability.

d. No refund will be made in case of the following:

1. Wrong information about travel details of Guest(s) during the Booking Process.
2. No Shows- If the passenger does not arrive at the meeting point within 30 minutes from the agreed arrival time.
3. Delayed/missed/cancelled flights.
4. Late arrival at the airport which results in denied check-in or boarding by the airlines.
5. In case of any misconduct or any unlawful or prohibited activity by the Guest(s);
6. On the discount availed by the Guest(s) during booking.

Cancellations and Refund policy applicable for Rajiv Gandhi International Airport (Hyderabad)

Silver, Gold Service

Elite

Terms & Conditions

a. For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid by the Guest(s).

b. Surcharge of INR 590 (AI) shall be applicable for any booking requests received within 12 hours of service time.

c. All rescheduling requests shall be subject to availability.

d. No refund will be made in case of the following:

1. Wrong information about travel details of Guest(s) during the Booking Process.
2. No Shows- If the passenger does not arrive at the meeting point within 30 minutes from the agreed arrival time.
3. Delayed/missed/cancelled flights.
4. Late arrival at the airport which results in denied check-in or boarding by the airlines.
5. In case of any misconduct or any unlawful or prohibited activity by the Guest(s);
6. On the discount availed by the Guest(s) during booking.

Cancellations and Refund policy applicable for Manohar International Airport, GOA

Silver, Gold Service

Elite

Terms & Conditions

a. For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid by the Guest(s).

b. Surcharge of INR 590 (AI) shall be applicable for any booking requests received within 12 hours of service time.

c. All rescheduling requests shall be subject to availability.

d. No refund will be made in case of the following:

1. Wrong information about travel details of Guest(s) during the Booking Process.
2. No Shows- If the passenger does not arrive at the meeting point within 30 minutes from the agreed arrival time.
3. Delayed/missed/cancelled flights.
4. Late arrival at the airport which results in denied check-in or boarding by the airlines.
5. In case of any misconduct or any unlawful or prohibited activity by the Guest(s);
6. On the discount availed by the Guest(s) during booking.

Schedule D

Cancellation & Rescheduling-Refund Policy applicable for Bangalore

Terms & Conditions

1. Porter service includes up to two (2) check-in baggage & One (1) Hand Luggage. Extra baggage will be charged at Two hundred (200) Indian Rupees per piece inclusive.
2. Booking must be made atleast 48 hours prior to the scheduled meeting time. If a booking request is submitted less than forty-eight (48) hours’ notice will be subject to availability and the final confirmation by the Company and may be subject to a surcharge.
3. If any information supplied at the time of booking is incorrect, the Service Provider reserves the right to refuse or reject the provision of the services. The contact numbers of the guest, local driver, or receiving party must be provided in advance. The Service Provider holds no responsibility for incomplete service fulfilment due to the reason that the given contact number cannot be reached.
4. All services are subject to availability. The Service Provider reserves the right to assess and decide acceptance of each service.
5. For Arrivals Guest Service, the guest will be treated as a no-show if the guest does not respond to the welcome signage after all the other passengers of the same flight have disembarked; or if the guest is absent at the Arrivals counter after thirty (30) minutes from the flight’s actual time of arrival. For Departures Guest Service, no show will be declared if the guest is absent at the meeting point after thirty (30) minutes from the agreed arrival time. A no-show is subject to full payment of the total order amount and is non-refundable.
6. Each service order shall be completed within one (1) hour or at the discretion of the Service Provider in accordance with individual service package requirements. Any time extension of service hours due to guests’ own issues, including but not limited to visa problems at immigration and customs clearance or lost luggage, will be subject to the availability of the Service Officer.